Built for every team that runs a smart metering estate
smoc.cloud for distribution network operators
smoc.cloud gives distribution network operators one operational view of smart meter events across every head-end system. Last-gasp alerts, voltage excursions and communication failures are correlated by network location. That lets control rooms see outages sooner, separate network faults from meter faults, and send field crews only where they are needed.
Faster outage detection
Meter power-off and power-on events are grouped by feeder and substation, so control rooms see the shape of an incident within minutes, often before customers call.
Network faults separated from meter faults
Correlation tells apart a real loss of supply, a communications drop and a single faulty meter, so each issue goes to the right team.
Fewer wasted truck rolls
Crews are only dispatched where field action is truly needed, cutting avoidable site visits and raising first-time-fix rates.
Power quality and low-voltage visibility
Voltage sags, swells and phase imbalance from meters build a picture of the low-voltage network that SCADA does not reach.
Restoration confirmation
Power-on events confirm when customers are back on supply, closing incidents accurately and supporting regulatory reporting.
One view across every vendor
Events from every head-end system are normalised into one model, so operators learn one tool instead of several vendor consoles.
smoc.cloud for water utilities
smoc.cloud helps water utilities run smart water meter estates across vendors and networks such as LoRaWAN, NB-IoT and wM-Bus. It tracks read rates, leak, backflow and tamper alerts, and battery health in one place, so teams can protect revenue, find leaks sooner and plan field work.
Find leaks sooner
Continuous-flow and burst alerts from every meter family are normalised and prioritised, helping reduce customer-side leakage and water loss.
Protect revenue
Tamper, reverse-flow and zero-consumption patterns are flagged early, so lost revenue is recovered before it builds up.
Planned battery replacement
Battery health is tracked over each meter's life, so replacements can be grouped into efficient field rounds before reads are lost.
Higher read rates
Meters that stop reporting are found quickly and triaged by likely cause: network coverage, device fault or installation issue.
Network-agnostic operations
LoRaWAN, NB-IoT, wM-Bus and drive-by data sit side by side, so mixed estates are run as one.
Better customer conversations
Service teams can see consumption and alert history in plain language, helping explain high bills and possible leaks.
smoc.cloud for gas utilities
smoc.cloud gives gas utilities a single operational view of smart gas meters across vendors. It covers valve status, tamper and safety events, battery health and read performance, with an audit trail of every remote command. Teams can act quickly on safety-relevant events and prove compliance to regulators.
Safety-relevant events first
Valve closures, tamper and pressure-related alerts are ranked above routine events, so the right team acts first.
Auditable remote operations
Every valve command and configuration change is logged with who, when and why, ready for regulatory review.
Controlled command workflows
Sensitive actions can require approval before they are sent through the head-end system, lowering the risk of mistakes.
Longer battery life
Battery use and communication patterns are tracked, so draining devices are found and replacements planned.
Reliable reads for billing
Non-communicating meters are found and triaged early, cutting estimated bills and settlement errors.
Vendor-neutral visibility
Meters from different manufacturers are seen in one consistent model, with no switching between consoles.
smoc.cloud for energy retailers
smoc.cloud helps energy retailers keep smart meters reading so customers get accurate bills, not estimates. It spots meters that have stopped communicating, explains why, and routes each fix to the right team. Retailers can cut billing complaints and protect revenue across every meter vendor.
Fewer estimated bills
Non-communicating meters are found early and triaged by likely cause, so problems are fixed before the next billing cycle.
Fewer complaints and repeat contacts
Service teams see a customer's meter status in plain language and can resolve queries on the first call.
Revenue protection
Tamper, bypass and unusual consumption patterns are flagged for investigation.
Smarter field spend
Remote diagnosis means engineers are booked only when a site visit will actually fix the problem.
Tariff and prepayment readiness
Meter configuration and firmware status are visible before time-of-use or prepayment changes go out.
Clear performance reporting
Estate-wide read and commissioning metrics give evidence for regulators, boards and rollout targets.
smoc.cloud for system integrators and managed service providers
smoc.cloud lets system integrators and managed service providers run smart metering operations for several utility clients on one platform. Each client's data stays isolated in its own tenant. Integration uses standards such as DLMS/COSEM and IEC CIM rather than custom builds, which cuts delivery time and gives every client consistent SLA reporting.
Multi-tenant by design
Strict tenant isolation lets one operations team serve many clients securely, each with their own users, KPIs and reports.
Faster integrations
Standards-based connectors to head-end systems and MDMS platforms reduce bespoke integration work on every new contract.
Consistent SLA reporting
The same KPIs and reports work across clients, making service levels easy to prove and compare.
Scalable operations teams
Shared workflows and correlation let a small team handle large, multi-client estates.
Lower delivery risk
A proven platform replaces one-off builds, shortening onboarding and reducing project overruns.
Recurring service revenue
Managed operations on smoc.cloud turn one-off integration projects into long-term service contracts.
Frequently asked questions
DNOs
Water utilities
Gas utilities
Energy retailers
System integrators
See your estate in smoc.cloud.
A demo walks through your utility types, your vendors and your compliance obligations — not a generic slide deck.